FAQs

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How to use DayCareWorks

Through the “parent portal” parents can sign up for an auto-payment method through DaycareWorks.

Step One

After you log in, click on the Auto-Pay tab on the main toolbar, or click on the Auto-Pay tile icon.

Step Two

Enter the first name on the account in the first Account Holder text box. In the second text box, enter the last name on the account.

Next, enter the billing address of the account owner, including city, state, and zip code.

Then, enter the email address of the account owner in the Holder Email text box. This will be the email address that an auto payment message will be sent to.

Next, enter the telephone number for the account owner in the Phone Number text box.

Then, select the method of payment in the Payment Type drop down list.

  • Select Credit Card to register a credit card for the online payment.
  • Select ACH to register a bank account for the online payment method.
    • If ACH is selected in the Payment Type drop down list, enter the name of the bank in the Bank Name text box.
    • Then, select the type of bank account that the money will be deducted from in the Bank Account Type drop down list.
    • Next, enter the check number, bank account number, and routing number in the Check Number, Bank Account Number and Routing Number text boxes.
    • When finished, click on the Save button.

 

You can add a new child to your family through the Parent Portal. Please note, this child will not be automatically registered for any programs.

Step One

Log in to the Parent Portal, click on the Personal tab on the main toolbar or click on the Personal tile icon.

Step Two

Click on the Add New Student link.

Step Three

Enter the updated information for the child in the corresponding text boxes.

Step Four

Enter the first name, middle name, and last name of your child in the First Name, Middle Name and Last Name text boxes, indicated by the red square. First Name and Last Name are required fields.

Step Five

Select the gender of your child and enter the date of birth for your child in the Gender drop down list and Birthday text box, indicated by the blue square.

Next, enter the remaining information for your child in the Information Summary section.

Step Six

When finished, click on the Save button.

After clicking on the Save button, the screen will refresh. Your new child will now be displayed as a tab in the Information Summary section. Please note, the new child will have to be approved by an administrator before the child can enroll into a classroom.

 

Step One

Log in to the Parent Portal, click on the Personal tab on the main toolbar or click on the Personal tile icon.

Step Two

Click on the Add New Contact link.

Step Three

Enter any release limitations or notes for the emergency contact in the Release limitations/ notes text box.

Then, select the type of contact in the Contact Type drop down list.

  • Select Emergency if the contact is an emergency contact for your family.
  • Select First Release if the contact can remove your child from the center but is not an emergency contact.
  • Select Release if the contact can remove your child from the center, but is not the first individual that should be removing the child from the center.
  • Select Sponsor if the contact is a financial sponsor for your child and will be making payments for your child.

Next, enter the first and last name of the contact in the First Name and Last Name text box.

Then, enter the home address for the contact in the Address, City, State and Zip text boxes.

Next, enter the telephone numbers for the contact in the Home Phone, Work Phone and Cell Phone text boxes.

To make a contact a payer, first save the contact and then click on the Make Payer button. This will generate a User ID for the contact that the contact can then use to log into the Connect edition. When a contact logs in for the first time, their password will be their username. They will be immediately prompted to update their password before continuing.

Then, click on the Save button. After clicking on the Save button, the screen will refresh, displaying the new contact in the Contacts section.

 

Through the Parent Portal, you can update your child’s personal information. Please note, some information changes may require the approval of an administrator.

Through the parent portal, parents or guardians can update an emergency contact’s information.

Step One

Log in to the Parent Portal, click on the Personal tab on the main toolbar or click on the Personal tile icon.

Step Two

Click on the contact’s name.

Step Three

Enter the updated information for the contact.

When finished, click on the Save button.

 

Parents are able to pay outstanding balances and make advance payments on accounts. This process is a safe, secure method that provides parents with the convenience of paying for their services online.

Step One

After you log in to the Parent Portal, click on the Make Payment tile icon on the Home screen.

Step Two

If applicable, enter the amount for the payment in the Payment Amount text box. By default, the current outstanding balance is displayed in the text box.

This amount can be overwritten by entering a new payment in the text box.

Then, click on the Pay Now button.   

Step Three

Next, select the method of payment in the Payment Type drop down list.

  • If Credit Card was selected in the Payment Type drop down list, select the credit card provider in the Card Type drop down list.
  • Next, enter the 16 digit number for the credit card in the Credit Card Number text box.
  • Then, enter the date of the credit card expiration in the Expiration Date drop down lists.
  • Next, enter the first and last name of the individual the credit card is authorized to in the First Name and Last Name text boxes.
  • Then, enter the billing address of the individual the credit card is authorized to in the Billing Address 1, Billing Address 2, City, State/Province, and Zip Code fields.
  • Next, enter a contact telephone number for the individual the credit card is authorized to in the Phone Number text box.
  • Then, enter an email address for the individual the credit card is authorized to in the Email Address text box.
  • When finished, click on the Submit Payment button. Only press the Submit Payment button once. *Clicking on the button multiple times can charge the credit card multiple times.*

Through the Parent Portal, families can create and print a financial statement for any date. This allows you the ability to view a monthly billing statement or view an entire year’s billing statement.

Step One

Log in to the Parent Portal, and click on the Statements tile.

Step Two

Click on the Statement link.

Step Three

Enter the date the billing statement will start in the Begin Date text box.

Step Four

Enter the date the billing statement will end in the End Date text box.

Step Five

Select the type of billing statement that will be created in the Export To drop down list.

  • Select PDF to create a PDF billing statement. This is the recommended billing statement in Daycare Works.
  • Select Excel to create an excel spreadsheet of the billing statement.
Step Six

Click on the OK button to create the PDF.

An additional popup window will appear, click on the OK button to send the report to the server.

Step Seven

After clicking on the OK button, the PDF will download.

  • DCW – North Center Two: The name of the center you are associated to .
  • 552 Maple, Rochester MI 48309: The street address for the center.
  • FEIN: A-155842B: The tax identification number for the center.
  • Lauren Saint: The name of the parent or legal guardian for the billing statement.
  • 1255 Main Street, Rochester, MI 48306: The street address for the parent or legal guardian.
  • 248-555-1234: The home telephone number for the parent or legal guardian.
  • Statement Date From: The beginning date for the billing statement.
  • Statement Date To: The ending date for the billing statement.
  • Beginning Balance: The starting balance for the billing statement that was carried over from previous billing statements.
  • User: The name of the user that applied the transaction to the financial ledger. System indicates the transaction was automatically applied by Daycare Works.
  • Post Date: The date the transaction was posted to the financial ledger.
  • Description: A brief description of the transaction posted on the financial ledger.
  • Charges: The amount of the adjustment, fee or charge posted on the financial ledger.
  • Credits: The amount of the payment posted on the financial ledger.
  • Balance: The running balance of the family’s financial ledger.
  • Totals: The total number of charges and credits applied to the family’s financial ledger.
  • Ending Balance: The ending balance for the billing statement, based on the statement date range.

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